Privacy Policy

Effective Date: April 2025

At Cuddles & Trails Pet Services, your privacy matters to us. We’re a small, local business built on care, connection, and community—and that includes how we handle your personal information.

We collect only what’s needed to provide you with great service, keep communication clear, and care for your pets safely and responsibly.

1. Information We Collect

We may collect the following types of information:

Contact information: Your name, phone number, email, and address for scheduling visits or walks.
Pet information: Pet names, health or medication details, behavior notes, and emergency contacts to ensure proper care.
Payment information: We do not store payment details directly. E-transfers or third-party processors (e.g., PayPal) manage all financial data securely.
Website data: Non-identifying information like browser type, device, and general analytics to help us improve our website and services.

2. How We Use Your Information

We use your information to:

Schedule and confirm bookings
Communicate about services, appointments, and updates
Provide personalized care for your pets
Respond to inquiries or feedback
Meet legal or insurance obligations

We will never sell, rent, or trade your personal information to anyone—ever.

3. Communication

We may contact you via phone, text, or email for service updates, reminders, or check-ins. You can opt out of communication by emailing us at cuddlesandtrails@hotmail.com.

4. Data Storage and Security

We take reasonable precautions to keep your information safe from unauthorized access or misuse. Our devices are password-protected, and any digital records are stored securely.

5. Sharing Information

We may share limited information only when necessary—for example, with emergency veterinary clinics, trusted employees, or insurance providers—and only to ensure your pet’s wellbeing or meet legal requirements.

6. Cookies and Website Analytics

Our website may use cookies or similar tools for performance tracking and a smoother browsing experience. You can disable cookies in your browser settings if you prefer

7. Your Rights

You have the right to:

Access or request a copy of the personal data we hold
Request corrections or deletion of your data (unless we must retain it for legal reasons)
Withdraw consent for communications at any time

To exercise these rights, please contact cuddlesandtrails@gmail.com.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Effective Date.”

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please reach out:

📧 Email: cuddlesandtrails@hotmail.com
📞 Phone/Text: 778-257-6422

At Cuddles & Trails, we take your trust seriously—your privacy is just another way we show care, connection, and community. 💚